Device Troubleshooting

Select your device below to troubleshoot any issues.

GenX 5P/6P

plug & play tracker

Suntech ST4500 Series

st4300 testing

Suntech ST4300 Series


Testing & Troubleshooting the GenX Devices

In order to test the device, the vehicle must be parked outside in an open area so that it can receive a GPS lock. use the LED code descriptions below to confirm proper operation or troubleshoot a malfunctioning device.

If you do not observe LED’s, please check the vehicle’s power source to the device for a bad fuse. If you are hard-wiring the device, verify that the ground connection is good. If you are plugging the device into the vehicle’s OBD-II port, check the owner’s manual to determine which fuse provides power to the port and verify that it isn’t bad.

Green LED’s

The unit will power up as the vehicle’s ignition is turned on. The Green LED will show solid for approximately 30 seconds (there may be some brief flickers initially while the device initializes). However, after initial startup, the LED should flash in the following sequence.

Ignition on: Rapidly blinks 25 times on and off every 10 seconds.
Ignition off: Slow blinks 8 times on and off every 8 seconds. After several hours of being parked, it will blink once every 3 seconds.

A properly functioning device should have a flashing green LED and no red LED’s after it is fully booted.


Troubleshooting

Red LED’s

If there is an error with the device, the red LED’s will blink in patterns of 2. The first blink tells you the area in which the device is having problems (i.e. hardware, modem, GPS, etc). The second blink provides specific error details. It will rotate through the codes if there are multiple error codes.

1 X Codes

1-1 blink pattern

Issue: Can’t connect to server

Resolution: Reach out to support@fieldlogix.com

1-2 blink pattern

Issue: Low supply voltage

Resolution: Check wiring connection and vehicle’s battery voltage to ensure that it is greater than 8 volts.

2 X Codes

2-1 blink pattern

Issue: Modem failing

Resolution: Reach out to support@fieldlogix.com to RMA unit

2-2 blink pattern

Issue: Cannot detect SIM card

Resolution: Check to ensure that SIM card is properly seated in socket. If loose, use a small piece of plastic, electrical tape or a heat glue gun to secure.

2-3 blink pattern

Issue: No cellular signal

Resolution: Move vehicle to a location with stronger cellular coverage. If not resolved, e-mail support@fieldlogix.com

2-4 blink pattern

Issue: Cannot find network

Resolution: Check to ensure that SIM card is properly seated in socket. If loose, use a small piece of plastic, electrical tape or a heat glue gun to secure. Drive vehicle to location with a stronger cellular signal.

2-5 blink pattern

Issue: Last data session failed

Resolution: May be due to a temporary wireless network outage. Drive vehicle to location with a stronger cellular signal or wait for a period of time. If not resolved within 2 hours, contact support@fieldlogix.com

2-6 blink pattern

Issue: Cannot find network

Resolution: May be due to a wireless network outage. Drive vehicle to location with a stronger cellular signal and wait for a period of time. If not resolved within 2 hours, contact support@fieldlogix.com

3 X Codes

3-1 blink pattern

Issue: GPS module malfunction

Resolution: Device must be sent back for repair. Please email support@fieldlogix.com to request an RMA.

3-2 blink pattern

Issue: GPS antenna malfunction

Resolution: Device must be sent back for repair. Please email support@fieldlogix.com to request an RMA.

3-3 blink pattern

Issue: GPS not receiving any satellite signals

Resolution: Please check device to ensure that it hasn’t fallen behind the dashboard and is obstructed by metal. Ensure that the proper side is facing upward. Ensure that vehicle is outdoors where it should have proper line of sight with the GPS satellites.

3-4 blink pattern

Issue: Receiving weak satellite signals

Resolution: Please check device to ensure that it hasn’t fallen behind the dashboard and is obstructed by metal. Ensure that the proper side is facing upward. Ensure that vehicle is outdoors where it should have proper line of sight with the GPS satellites.

3-5 blink pattern

Issue: GPS signal doesn’t have a time value

Resolution: The device’s internal clock isn’t functioning properly because it did not recieve a time value from the satellites. Reboot the device by disconnecting and reconnecting the power cable. If not resolved, email support@fieldlogix.com to request an over the air reboot of the device or an RMA if necessary.

Contact support at 888-803-0200 Option 2 or support@fieldlogix.com if you encounter any issues with the installation or the troubleshooting steps do not resolve your issue


Testing & Troubleshooting the Suntech ST4500 Series Devices

In order to test the device, the vehicle must be parked outside in an open area so that it can receive a GPS lock. The device’s LEDs will indicate proper operation.

If you do not observe LED’s, please check the owner’s manual to determine which fuse provides power to the OBD-II port and verify that it isn’t bad.

Blue LED’s – Cellular Connectivity

plug & play tracker

The unit will power up as the vehicle’s ignition is turned on. The blue LED indicates cellular connectivity.  A normal operating device will blink once followed by a long pause.
(there may be some brief flickers initially while the device initializes)

Blue LED errors will display the following blink patterns:

2 blinks and long pause

Issue: Can’t connect to server

Resolution: Reach out to support@fieldlogix.com

3 blinks and long pause

Issue: Can’t communicate with cell network

Resolution: Drive vehicle

4 blinks and long pause

Issue: Device may be defective

Resolution: Reach out to support@fieldlogix.com

6 blinks and long pause

Issue: Weak cellular connectivity

Resolution: Drive vehicle

7 blinks and long pause

Issue: SIM card is missing

Resolution: Open device & verify that SIM card is properly seated

Red LEDs – GPS Signal

gps tracker LED codes

The RED LED indicates GPS signal. Normal operation should display 1 red blink followed by along pause.

Red LED errors will display the following blink patterns:

2 blinks and long pause

Issue: GPS reception is weak

Resolution: Move to an open outdoor area

4 blinks and long pause

Issue: Internal GPS not working

Resolution: Device may be defective. Reach out to support@fieldlogix.com

Contact support at 888-803-0200 Option 2 or support@fieldlogix.com if you encounter any issues with the installation or the troubleshooting steps do not resolve your issue


Testing & Troubleshooting the ST4300 Series Device

st4300 testing

In order to test the device, the vehicle must be parked outside in an open area so that it can receive a GPS lock. The device’s LEDs will indicate proper operation.

The unit will power up as the vehicle’s ignition is turned on.

If you do not observe LED’s, please check the vehicle’s power source to the device for a bad fuse. If you are hard-wiring the device, verify that the ground connection is good. If you are plugging the device into the vehicle’s OBD-II port, check the owner’s manual to determine which fuse provides power to the port and verify that it isn’t bad.

Blue LED’s – Cellular Connectivity

st4300 blue LED's

1 blink followed by a long delay

Normal operation

2 blinks followed by a long delay

Issue: Device not communicating with server

Resolution: Contact us at support@fieldlogix.com

3 blinks followed by a long delay

Issue: Weak cellular connectivity.

Resolution: Move to different location and contact us at support@fieldlogix.com if not resolved

4 blinks followed by a long delay

Issue: Internal component issue.

Resolution: Contact us at support@fieldlogix.com

6 blinks followed by a long delay

Issue: Weak cellular connectivity.

Resolution: Move to different location and contact us at support@fieldlogix.com if not resolved

7 blinks followed by a long delay

Issue: No SIM detected.

Resolution: Check SIM card to ensure that it is secured. If not, use a small piece of plastic, electrical tape or a hot glue gun to secure. If not resolved, contact us at support@fieldlogix.com.

Red LEDs – GPS Signal

st4300 red led

1 blink followed by a long delay

Normal operation

2 blinks followed by a long delay

Issue: Device not locking onto GPS satellite signal.

Resolution: Move vehicle to an unobstructed location.

4 blinks followed by a long delay

Issue: Internal component issue

Resolution: Contact us at support@fieldlogix.com

Contact support at 888-803-0200 Option 2 or support@fieldlogix.com if you encounter any issues with the installation or the troubleshooting steps do not resolve your issue

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