Better Customer Support

Janice is close to pulling her hair out. This is the 3rd time that she’s called her telematics provider to try to fix an issue with her devices that has been going on for months. Each time she calls, she has to explain her situation all over again and the customer support reps don’t seem to know how to resolve it. Incredibly, during one of her calls…….

she had to wait on hold for 45 minutes to speak with someone!

Janice decided that it was time for a change and decided to evaluate FieldLogix for her telematics needs. She soon discovered that FieldLogix has won several awards for customer support and innovation. She thought it was worthwhile to switch to FieldLogix because she wants to deal with a company that would appreciate her business and treat her like she expects to be treated.

FieldLogix provides Janice with…

A responsive team

Our team is available during extended hours to ensure that her issues are addressed and resolved in a timely manner. Our team members are paid bonuses based on customer satisfaction scores to ensure that she is satisfied.  This has helped us earn a 97% Customer Satisfaction score with Dunn & Bradstreet and an A+ rating with the Better Business Bureau

Access to account management tools

We automate a number of tools that gives Janice the ability to manage her account from within the portal. This includes activating devices, moving telematics devices between her vehicles, managing users, assigning timezones, among other actions.