Improve customer satisfaction
Accurate Estimated Time of Arrival Alerts
Improve customer satisfaction and internal communications
It’s 11:45pm and Mike can’t sleep. He made the mistake of checking his HVAC company’s reviews on Yelp and couldn’t believe they had only 2.5 stars!
He started this business 11 years ago and grew it primarily through word of mouth from happy customers who appreciated the outstanding customer service they received. With growth came new hires and it was clear that many of his employees were not showing their customers the same great service.
The most jarring review he read was about…
…a serviceman showing up 5 hours late to a job and leaving after 5 minutes without solving the customers problem!
According to a study by the Aberdeen Group, organizations increase revenues by 16.4% when they improve their customer’s experience with their services. Providing estimated time of arrival alerts when your workers are in route will surely improve your clients’ satisfaction with your services
With FieldLogix, your field workers can:
Send estimated time of arrival alerts to your waiting customers
Give your customers a “heads up” that your workers are on their way so they are ready for the visit. This gives your customers a “white-glove” experience and sets you apart from your competition.
Send a picture of your field worker
Your clients will be more comfortable when they know that the right person is showing up.
Send a receipt for the completed work
Your employees can send a picture of the work completed and ask for a review from your clients after the work is complete.
