Support Center

FieldLogix Customer Support Center

Contact Us

Customer Support

support@fieldlogix.com

Between 5am and 5pm Pacific:

888-803-0200 Option 2

After hours:

888-803-0200 Option 4

Sales

learnmore@fieldlogix.com

Between 5am and 5pm Pacific:

888-803-0200 Option 2

Billing

billing@fieldlogix.com

Between 5am and 5pm Pacific:

888-803-0200 Option 2

Our Support Process

We strive to provide the best customer support in our industry. We have well-defined response processes to resolve your issues with minimal disruption to your operations. You can learn more about our support process here.

This site contains a broad array of useful documents. Also feel free to e-mail us at support@fieldlogix.com if you have suggestions for improvement or if any of the items below do not meet your needs.

Installation & Troubleshooting Guides

Walk Through Device Installation Guides

See guide

Device Troubleshooting Guides

See guide

Self Installation Vehicle Registration Worksheet

See guide

GenX Garmin Installation Guide

See guide

User Guides Tools (Admin Users Tools)

System User’s Guide

See guide

FieldLogix Feature Reference Guide

See guide

System Implementation Guide

See guide

WEX Fuel Fraud Report Overview

See guide

WEX Fuel Fraud Report Integration Instructions

See guide

User Guides & Tools (Driver Tools)

FieldLogix +Nav Garmin Driver Reference Guide (English)

See Guide

FieldLogix +Nav Garmin Driver Reference Guide (Spanish)

See Guide

Goose Driver On-Boarding Video (English)

See Video

Goose Driver On-Boarding Video (Spanish)

See Video

Customer Support Process

See Details

Limited Product Warranty Details

See Details

Weekly User Training Sessions

We hold 1 hour user training sessions every Thursday at 9am PT (with the exception of holidays). Please complete the form below if you would like to enroll in one of our training sessions. We provide on-line training or our web application for unlimited users at no additional cost.

Submit a Support Request

Need assistance or have a question? Submit a Support Request, and our dedicated team will promptly address your needs, ensuring a swift resolution to any concerns you may have.

Submit a Support Request

Contact Name
Your Company
User Phone Number*
User Email Address**
Type
Type of Request
This is a priority 1 issue Expect a 1 hour response time during business hours Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.
Unit Details
System Access and Usability Details
Impacted report(s)
Impacted driver(s)
Other System Access and Usability Issues
Device Issues Details
Other Device Issues Details
Impacted Devices
System Management, Data Requests, Configuration Issues
Impacted username(s)
Enter the usernames for the people trying to access the feature.
Impacted group(s) or notification profile name(s)
Unit label(s) and time period for data request(s)
Other System Management, Data Requests, Configuration Issues
Billing Issues
Other Billing Issues Details
Bugs
Impacted Web Application
Impacted Integration
Bridge Issue Details
Mobile App Bugs
Goose Mobile App Version #
To see your mobile app version: For Goose, go to the home screen and click Settings. The version is listed in the middle of the settings screen.
Other Bugs Details
Steps to reproduce bug(s)
Feature Request
Feature Request Details
Are you willing to discuss this feature request with us?
We hold weekly training sessions on Thursdays at 9am PT / 10am MT / 11am CT / 12pm ET. Please click here to register. If you want to schedule a training outside of our normal session time, please enter the trainee's details below.
Trainee Name
Trainee Title
Trainee Email
Trainee Phone
Other Request
This is a priority 2 issue Expect a 24 - 48 hours response time Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.
This is a priority 3 Issue Expect a 48 - 72 hours response time Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.
This is a priority 4 issue Expect a 3 to 5 day response time Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.
This is a priority 5 issue Expect a 1 to 14 day response time Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.
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