Online Customer Support Center

Our Support Process

We strive to provide the best customer support in our industry. We have well-defined response processes to resolve your issues with minimal disruption to your operations. You can learn more about our support process here.

This site contains a broad array of useful documents. Also feel free to e-mail us at support@fieldlogix.com if you have suggestions for improvement or any of the items below do not meet your needs.

Contact Us

Customer Support

support@fieldlogix.com
Between 5am and 5pm Pacific:
888-803-0200 Option 2
After hours:
888-803-0200 Option 4

Sales

learnmore@fieldlogix.com
Between 5am and 5pm Pacific:
888-803-0200 Option 3

Billing

billing@fieldlogix.com
Between 8am and 5pm Pacific:
888-803-0200 Option 5

Customer Support & Warranties

Customer Support Process

Limited Product Warranty Details

Guides & Tools

Admin Users Tools

  • System User’s-Guide
  • FieldLogix Feature Reference Guide
  • GPS Implementation Guide
  • WEX Fuel Fraud Report Overview
  • WEX Fuel Fraud Report Integration Instructions

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    Driver Tools

  • FieldLogix +Nav Garmin Driver Reference Guide (English)
  • FieldLogix +Nav Garmin Driver Reference Guide (Spanish)
  • Goose Driver On-Boarding Video (English)
  • Goose Driver On-Boarding Video (Spanish)

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    Device Installation Tools

  • GenX Walk Through Installation Guides
  • FieldLogix Plug-In device (Standard & +Nav) Installation Guide (GenX)
  • FieldLogix 3-wire Installation Guide (GenX)
  • FieldLogix 3-wire +Nav Installation Guide (GenX)
  • FieldLogix 3-wire Installation Video
  • Self Installation Vehicle Registration Worksheet
  • 3-Wire Self Installation FAQ’s

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    Archived Installation Guides

  • FieldLogix Installation Guide (Enfora)
  • FieldLogix +Nav Installation Guide (Enfora)

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    Weekly User Training Sessions

    We hold 1 hour user training sessions every Thursday at 9am PT (with the exception of holidays). Please complete the form below if you would like to enroll in one of our training sessions. We provide on-line training or our web application for unlimited users at no additional cost.

     

    Submit a Case