Get the answers to our most frequently asked questions. You can also contact us here if you have additional questions that are not answered on this page.
Click on a question below to reveal the answer.
Does the camera drain my vehicle's battery?
The cameras drop down to a 34mA low power state when the vehicle is parked. This is less than most aftermarket radios. It goes to a low power state instead of shutting down to ensure that it can wake up if motion is detected while parked. If a vibration event wakes the camera, it only draws from its internal backup battery for power while the ignition is off. Also, if the vehicle’s battery voltage is below 9 volts, the camera will shut down to avoid draining the vehicle’s battery.
What is the dash camera lens resolution?
The road facing camera’s resolution is 1080P HD with a 140 degree wide angle lens.
The driver facing camera is 720P HD with a integrated infrared lens.
How many auxiliary cameras can be added?
Up to 4 auxiliary cameras can be connected via a wired or Wifi connection.
What are the installation options for dash cameras?
You can install the cameras using either of the following methods:
1. OBD-II plug in connection. We will provide an OBD-II plug that would connect to our tracking device so the camera can use the OBD-II port’s power. This is a fairly simple installation. See our OBD-II plugin installation guide.
2. Hard-wired installation. The camera can be hard-wired into a 12 volt power source. This is more complex and typically requires a 3rd party installer to perform the work. Installation fees can vary from $150 to $200 per vehicle. See our hard-wired installation guide.
How long does it usually take to install each camera?
Depending on the type of installation, it can take as little as 15 minutes and as long as 1 hour to install the cameras. Our plug in installation is the quickest for installation and our hardwired installation take the longest. See our dash camera installation guides here.
What types of things can I receive messages/alerts on?
You can receive notification messages for restricted zone (geo-fence) violations, landmark entries and exits, speed violations, posted-speed violations, late shift start, early shift end, after hours use of vehicles, loss of power, excessive idling, aggressive driving, impact events, and vehicle towing.
Can the system send me automated e-mail reports?
Yes, we offer multiple automated reports that can be e-mailed to you or your managers daily or weekly for an individual vehicle, all vehicles, or a group of vehicles. The reports can be e-mailed to up to 8 recipients.
Who bills me for the cellular service?
You will receive one bill from us for the monitoring and data services. There is no separate fee for the cellular data services. All of the fees are displayed in your proposal.
What recognition & awards has FieldLogix received?
We have won multiple awards over the years because of our innovation and growth. See a list of all of our awards and accolades here.
How long have you been in business? How can I ensure that you are a reliable partner?
We have been in business since 2002. Since we started the company, we have constantly focused on providing the best user experience in our industry. This not only includes the user-friendliness of the solution, but the ease of our fulfillment, installation, billing, and customer support processes. We constantly make every effort to make working with us easy and frictionless. We are a privately held company, so our customers are always our top priority, not Wall Street. Therefore, we never sacrifice our customers’ experience to increase our bottom line.
What business organizations do you belong to?
We have been a member of the Better Business Bureau since 2003, with an A+ rating, and are committed to their stringent ethics code. We also participate in the CTIA (Cellular Telecommunication Industry Association) events and many regional trade organization events.
Can I view the tracking system on my cell phone?
You can view your fleet’s locations in our native mobile apps for iPhones and Android devices.
What happens when vehicles drive outside of the coverage area?
The devices have an internal memory (store & forward) and they upload their past activity when they return to a coverage area.
Which cellular network do your devices operate on?
We offer services through all of the major cellular carriers. Our default service is with AT&T’s 4G network, which also roams on T-Mobile’s network. We can also offer service through Verizon upon request. The billing with the cellular carrier is handled by us and doesn’t require your involvement and is included in the quoted price.
What is your standard agreement term?
We offer month to month, 1 year, and 3 year agreement terms. The advantages to going with a longer term agreement includes a longer product warranty and discounted pricing. Agreements benefit our customers by ensuring that our monthly rates remain fixed for the duration of the agreement term. Our month to month option is best for organizations that are either seasonal or want to avoid a long-term contract.
In which countries do you offer your service in?
We provide our services to organizations around the world. Being that we are based in the US, a majority of our customers are in North America. We are always looking for partners to offer our products in other countries.
Can I have the devices installed without the drivers knowing that they are there?
Yes, the devices can installed behind the dash so it is hidden from the driver’s view.
What do I do if I have a problem with the system?
You can call us at 888-803-0200, submit a help form in our portal and mobile apps, or e-mail us at email@example.com. Our hours of operation are 5:00AM to 5:00PM Pacific.
We take pride in the high quality customer support that we have been offering our customers for years. We also constantly survey our customers to ensure that we are providing the highest level of customer support possible.
Can I download the reports to Microsoft Excel?
Yes, the data can be exported to Microsoft Excel.
How long is my asset’s data stored in your system?
Your asset’s history is available in our web portal for 90 days. Data older than 90 days is archived on our servers and can be retrieved upon request at no additional cost.
Can I use my existing tracking devices on your system?
This may depend on the device. Currently, we are setup to work with the following brands of equipment: CalAmp, GenX/Sierra Wireless, Suntech, Lytx/Surfsight, and Pointer. Some other providers use proprietary hardware that only works with their software. It is often advantageous to upgrade to new hardware to take advantage of the latest capabilities and we offer many no-cost hardware programs.
Can I purchase an extended warranty to cover repairs after the initial warranty ends?
If a device fails after the warranty period, we simply charge a low replacement fee for a new device plus required labor fees if installation is required. Since our devices have a low failure rate, we cannot justify charging extended warranty/insurance fees.
Can the installers work on nights & weekends?
This may be arranged upon sufficient notice. There is an additional charge for after-hours installation services.
Are professional installation services available?
Yes, FieldLogix can handle the device installation process through a certified installation specialist. You must check with us at firstname.lastname@example.org to ensure that there is an installer in your area. There is an additional cost for installation services, which is based on the number of units and types of equipment to be installed.
How long does it usually take to install each tracking device?
Depending on the type of device, it can take as little as 2 minutes and as long as 1 hour to install the devices. Our plug in devices are the quickest for installation and our 3-wire devices take the longest.
Do auxiliary cameras need to be hardwired?
The auxiliary cameras can connect to the primary camera via wifi for the data connection, however, the external cameras require a wired connection to a constant power source. This power source must maintain 12 volts of power even when the vehicle is powered off.
How long do your devices last?
Our devices are built to last 10-15 years.
Do the cameras record in-cab audio?
Yes, the in-cab audio is available for saved historical recordings. However, in-cab audio is not available during live-streaming.
How accurate are your maps?
Our core mapping solution is Google Maps. We enhance it with various other mapping solutions to increase the accuracy for features such as posted speed limit monitoring. Google Maps is one of the most accurate and up-to-date mapping systems available. We constantly add new features to our Google maps interface as they become available.
How long does a driver have to be distracted before the camera notices it?
The driver has to be looking away from the windshield for more than 2 seconds before the camera determines the he or she is distracted and notifies them.
How often are the streets on your maps updated?
The maps are updated on the server every week. This is done automatically and requires no involvement by you.
Do the cameras provide driver notifications?
Yes, the camera beep and has a display that will show an icon for the type of notification event (i.e. speeding, eating, cell phone use, etc).
Do I have to download any software on my PC’s?
No, all software is 100% web-based. You do not need anything special loaded on your PC to be able to view the maps.
Does the camera video also show additional details for the event?
Yes, the cameras can be configured to display the date and time of the event, the vehicle’s speed, and the latitude and longitude of the event. This helps if the video is ever needed as legal evidence.
Does your system provide in-vehicle navigation?
Yes. We offer a mobile app – Goose – which can send your dispatched stops to Google Maps, Apple Maps, or Waze to navigate your drivers to their destinations.
Can the camera's video be encrypted?
Yes, the video can be encrypted on the website. It would require a password entry by the user who wishes to view it. This helps secure the video from unauthorized access.
What payment options are available?
You can pay by check, by credit card (AMEX, Visa, Mastercard, Discover) or ACH.
Do the cameras record all driving activity?
Yes, the cameras include an SD card that will record up to 100 hours of driving activity. This video can be retrieved from the website and downloaded. After 100 hours, the oldest video footage is overwritten first. There are upgrade options to expand the SD cards to record 200 hours and 400 hours of footage at an additional cost.
Where do you offer your services?
We have customers throughout the world and we offer the same high quality service and customer support to our customers no matter where they are located.
What types of video footage is automatically stored on the website?
The cameras save certain events to the website based on their configuration settings. Examples of events include speeding, aggressive driving, distracted driving, crashes, etc. The cameras will send 10 seconds of activity before the events and 10 seconds after the events occur to the website.
Can I remotely control any aspect of my vehicles?
Due to potential liability and security reasons (for you and us), we do not offer the ability to control vehicles remotely.
Can the cameras record while the vehicle is parked?
Yes, the cameras go into low power mode to conserve the vehicle’s battery, but will wake up if they detect vibration. They will record for 10 seconds after they detect vibration. This is primarily used to record vehicle break-ins.
Can the system be integrated with my back-office software?
Yes, integration is always possible. We offer a rich REST API and we are also pre-integrated with several software systems.
How is the camera configured for fatigue monitoring?
The cameras can be configured to flag for fatigued drivers after the first 4 hours of driving activity. It will record video and can trigger an email alert if it detects that their eyes are closed or not facing the road.
How often do you release software updates, what are the charges?
Software improvements are usually made every quarter and they are added to your system at no additional cost. We occasionally release new optional add-on modules that offer completely different functionality that may have a separate fee.
How will I know if my vehicles are speeding?
You will receive an e-mail alert and a message within FieldLogix when the event occurs. You can also review the incidents in your historical reports.
What types of dash camera events will display an alert for the driver?
The types of driving events that trigger an in-cab driver alert are when the camera detects:
– Cell phone use
– Unbuckled seatbelt
– Possible fatigue
Can I remove the device from one vehicle and install it in another?
If you perform the removal and installation services yourself, you can move the devices between vehicles and there is no charge from us. If you wish to have us arrange the removal and installation services, there will be a nominal cost for the labor. You have the ability to make the required changes to the vehicle info and device assignments in the web portal.
What will the auxiliary cameras record?
Auxiliary cameras record video from different perspectives of the vehicle while the vehicle is operational. This provides you with a better picture of the road conditions when certain events occur.
Recording of video when parked is only available on the primary front facing and driver facing camera.
Can I have multiple passwords and restrict access to certain features for certain users?
Yes, we currently offer multiple log in capabilities. You can also restrict which features and vehicles your users can see when they log in.
How are external cameras connected?
External cameras will require to be wired to a 12 volt power source. This power source can be switched (i.e. 12 volts when driving and 0 volts when parked). They can connect to the primary driver and rear facing camera with a wifi connection for the video feed.
How do I know if a device has been tampered with?
The devices have built in backup batteries and will notify you if they have been unplugged.
Do you offer a free trial that allows me to try the system without a commitment?
Yes, we offer a 14 day free trial program. Learn more about our trial program here.
Can I use your devices to record certain events such as PTO on/off, door open, door close, etc?
Yes. We offer devices that allow for 2 telematics inputs. You can connect our devices to an electronic switch to allow our system to record each time that switch is triggered.
Do the devices drain my vehicle’s battery while it is parked?
Our devices are designed so that they don’t drain the vehicle’s battery. When the vehicle’s ignition is off, all devices go into a low power state, where they draw voltage that is equivalent to a vehicle’s in-dash radio clock.
Does the devices work on all vehicles?
Yes. We offer different types of required devices and wiring harnesses for all types of vehicles.
Can the device disable the vehicle upon my request?
Due to security & liability reasons (both for you and us), we do not offer the ability to disable vehicles remotely.
How long is the warranty?
Parts and labor for GPS devices are warrantied for the same period as your service agreement. Therefore, if you sign up for a 1 year agreement, the warranty is for 1 year, if a 2 year agreement, the warranty is for 2 years, and so on. If we arrange the installation services, we will cover the labor costs for the technician visits for warranty-covered repairs. Defective devices are either repaired or replaced.