Customer Support Center

Contact Us

Customer Support

support@fieldlogix.com
Between 5am and 5pm Pacific:
888-803-0200 Option 2
After hours:
888-803-0200 Option 4

Sales

learnmore@fieldlogix.com
Between 5am and 5pm Pacific:
888-803-0200 Option 3

Billing

billing@fieldlogix.com
Between 8am and 5pm Pacific:
888-803-0200 Option 5

Our Support Process

We strive to provide the best customer support in our industry. We have well-defined response processes to resolve your issues with minimal disruption to your operations. You can learn more about our support process here.

This site contains a broad array of useful documents. Also feel free to e-mail us at support@fieldlogix.com if you have suggestions for improvement or if any of the items below do not meet your needs.

Installation & Troubleshooting Guides

Walk Through Device Installation Guides

Self Installation Vehicle Registration Worksheet

Device Troubleshooting Guides

GenX Garmin Installation Guide

User Guides & Tools

Admin Users Tools

System User’s-Guide

FieldLogix Feature Reference Guide

System Implementation Guide

WEX Fuel Fraud Report Overview

WEX Fuel Fraud Report Integration Instructions

How Aggressive Driving Events are Determined

Driver Tools

FieldLogix +Nav Garmin Driver Reference Guide (English)

FieldLogix +Nav Garmin Driver Reference Guide (Spanish)

Goose Driver On-Boarding Video (English)

Goose Driver On-Boarding Video (Spanish)

Customer Support & Warranties

Customer Support Process

Limited Product Warranty Details

Weekly User Training Sessions

We hold 1 hour user training sessions every Thursday at 9am PT (with the exception of holidays). Please complete the form below if you would like to enroll in one of our training sessions. We provide on-line training or our web application for unlimited users at no additional cost.

Register Here

Submit a Case

Submit a Support Request

Contact Name
Your Company
User Phone Number*
User Email Address*
Type*
Type of Request
This is a priority 1 issue
Expect a 1 hour response time during business hours
Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.

Unit Details

Description of Unit Details

Unit Label – The preferred unit label to be displayed in FieldLogix

Vehicle’s VIN – The Vehicle ID Number found on the frame of the vehicle

The device’s serial number – See below

How to find Serial Numbers

Dash Cameras – The IMEI number

Suntech GPS trackers – The ESN number

GenX GPS Trackers – The GenX SN (typically starts with 0000)

System Access and Usability Details

Impacted report(s)

Impacted driver(s)

Other System Access and Usability Issues

Device Issues Details

Other Device Issues Details

Impacted Devices

System Management, Data Requests, Configuration Issues

Impacted username(s)

Enter the usernames for the people trying to access the feature.

Impacted group(s) or notification profile name(s)

Unit label(s) and time period for data request(s)

Other System Management, Data Requests, Configuration Issues

Billing Issues

Other Billing Issues Details

Bugs

Impacted Web Application

Impacted Integration

Bridge Issue Details

Mobile App Bugs

Impacted Mobile Username(s)

Goose Mobile App Version #

To see your mobile app version:
For Goose, go to the home screen and click Settings. The version is listed in the middle of the settings screen.

Other Bugs Details

Steps to reproduce bug(s)

Feature Request

Feature Request Details

Are you willing to discuss this feature request with us?

We hold weekly training sessions on Thursdays at 9am PT / 10am MT / 11am CT / 12pm ET. Please click here to register. If you want to schedule a training outside of our normal session time, please enter the trainee’s details below.

Trainee Name

Trainee Title

Trainee Email

Trainee Phone

Other Request

This is a priority 2 issue
Expect a 24 – 48 hours response time
Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.

This is a priority 3 Issue
Expect a 48 – 72 hours response time
Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.

This is a priority 4 issue
Expect a 3 to 5 day response time
Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.

This is a priority 5 issue
Expect a 1 to 14 day response time
Please ask for an expedited response below if you would like us to resolve this quicker than our standard response time.

Comments

Does this request require an expedited response?

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