Case Study | Enhancing Customer Support

Since their founding in 1976, Harshaw Trane’s innovative services have leveraged technology to improve the performance of buildings. Harshaw Trane has close to 300 associates and services customers throughout Southern Indiana and Kentucky.

Previously, Trane was using another GPS fleet management system, which wasn’t user-friendly and lacked decent customer support, which wasted a lot of administrative time. They would constantly call their provider for the same issues and would either receive an inadequate response or no response at all. Due to their high expectations, they needed a strong partner such as FieldLogix to help them manage their field operations and provide more responsive customer support.

Thanks to FieldLogix, Harshaw Trane has an innovative fleet management solution with exceptional customer support. Business Support Manager, Chris, states: “The devices have worked very well, and our users are very, very happy with the usability of the solution, especially when compared to [the competitor’s]. Much more user friendly, better features and lower cost. Wins across the board.”