Real-time fleet telematics helps HVAC, plumbing and electrical service companies manage overall mobile worker performance, reduce expenses and increase customer satisfaction. Whether you manage a fleet of 5 vans or hundreds of fleet vehicles, GPS fleet tracking solutions can improve your bottom line. If your residential or commercial HVAC company doesn’t have a telematics system, then you may be missing a valuable opportunity.
HVAC challenges & controlling operating expenses with telematics:
Lack of accountability for drivers – Having a widespread fleet makes tracking worker location and activity. Telematics will hold your mobile employees and contractors accountable. Improving employee performance will produce happier customers and safer drivers.
Cost of fleet vehicle maintenance and insurance – Managing a large fleet is a big operational costs for most HVAC and building service contractors. Many HVAC managers have trouble keeping up with vehicle maintenance because they have to wait for drivers to manually submit their mileage records. But with a telematics system, electronic driving records are available 24/7 with just a click of the mouse. A modern telematics system can also help you to get better resale values for retired vehicles. Also, installing a telematics device can reduce your company’s insurance premiums and will immediately improve your ROI.
Inefficient dispatching – With telematics software, dispatchers can locate and assign the best and nearest tech to the customer. This improved efficiency often produces 1-2 additional service calls per day, per technician, which could result in up to $48,000 per year! Not only can this reduce overtime costs and improve customer service, but it can also reduce your fuel expenses and fleet wear and tear.
Unauthorized vehicle use and liability– Side jobs are common in service industries, and they can cost your company in many ways. FieldLogix was able to help an HVAC company that had a mobile employee taking side jobs after hours while using the company vehicle and materials without permission. This created problems for the HVAC company, because when the customer called, the HVAC manager had no record of the contract. Not only did the HVAC fleet manager look bad, but it could have easily caused a lawsuit.
Reputation and brand protection – Fleets cannot tolerate irresponsible or unsafe drivers operating vehicles with the corporate logo. Telematics helps reduce the likelihood that your techs will tarnish your reputation.