Due to the impact of COVID-19, we’ve decided to make changes within our company in order to protect our employees. Since we are located in San Diego, California, we closed our office and our team is now operating remotely until April 6th. Fortunately, we have been setup to allow for remote work for quite some time, so the impact on our services should be minimal. This is a list of the changes and its potential impact on our services.
Customer Support & Sales: All customer support and sales calls are routed to our remote personnel and there should be no impact on our response times.
Billing: Our billing personnel are operating remotely and there is no impact on our billing processes.
FieldLogix System: There is no impact on our website and mobile applications.
Product Shipments & Warranty Replacements: Our new order fulfillment and warranty replacement times may be delayed due to the shutdown since access to our office is limited. Please e-mail us at firstname.lastname@example.org if you are returning any equipment under warranty as we will have to make arrangements with the carriers for an alternate pickup location.
We appreciate your patience as we work through the issues that this unfortunate circumstance is causing. We have dealt with many disruptive issues over the years, so we are well equipped to navigate this one as well.
We wish you the best in your business and hope that you are also able to work through this with minimal disruptions.