Award-Winning GPS Fleet Tracking Solution

You can receive notification messages for restricted zone (geo-fence) violations, landmark entries and exits, speed violations, posted-speed violations, late shift start, early shift end, after hours use of vehicles, loss of power, excessive idling, aggressive driving, impact events, and vehicle towing.

Yes, we offer multiple automated reports that can be e-mailed to you or your managers daily or weekly for an individual vehicle, all vehicles, or a group of vehicles. The reports can be e-mailed to up to 8 recipients.

You will receive one bill from us for the monitoring and data services. There is no separate fee for the cellular data services. All of the fees are displayed in your proposal.

We have won multiple awards over the years because of our innovation and growth.  See a list of all of our awards and accolades here.

We have been in business since 2002. Since we started the company, we have constantly focused on providing the best user experience in our industry. This not only includes the user-friendliness of the solution, but the ease of our fulfillment, installation, billing, and customer support processes. We constantly make every effort to make working with us easy and frictionless. We are a privately held company, so our customers are always our top priority, not Wall Street. Therefore, we never sacrifice our customers’ experience to increase our bottom line.

We have been a member of the Better Business Bureau since 2003, with an A+ rating, and are committed to their stringent ethics code. We also participate in the CTIA (Cellular Telecommunication Industry Association) events and many regional trade organization events.

You can view your fleet’s locations in our native mobile apps for iPhones and Android devices.

The devices have an internal memory (store & forward) and they upload their past activity when they return to a coverage area.

We offer services through all of the major cellular carriers. Our default service is with AT&T’s 4G network, which also roams on T-Mobile’s network. We can also offer service through Verizon upon request. The billing with the cellular carrier is handled by us and doesn’t require your involvement and is included in the quoted price.

We offer month to month, 1 year, and 3 year agreement terms. The advantages to going with a longer term agreement includes a longer product warranty and discounted pricing. Agreements benefit our customers by ensuring that our monthly rates remain fixed for the duration of the agreement term. Our month to month option is best for organizations that are either seasonal or want to avoid a long-term contract.

We provide our services to organizations around the world. Being that we are based in the US, a majority of our customers are in North America. We are always looking for partners to offer our products in other countries.

Yes, the devices can installed behind the dash so it is hidden from the driver’s view.

You can call us at 888-803-0200, submit a help form in our portal and mobile apps, or e-mail us at support@fieldlogix.com. Our hours of operation are 5:00AM to 5:00PM Pacific.

We take pride in the high quality customer support that we have been offering our customers for years. We also constantly survey our customers to ensure that we are providing the highest level of customer support possible.

Yes, the data can be exported to Microsoft Excel.

Your asset’s history is available in our web portal for 90 days. Data older than 90 days is archived on our servers and can be retrieved upon request at no additional cost.

This may depend on the device. Currently, we are setup to work with the following brands of equipment: CalAmp, GenX/Sierra Wireless, Suntech, Lytx/Surfsight, and Pointer. Some other providers use proprietary hardware that only works with their software. It is often advantageous to upgrade to new hardware to take advantage of the latest capabilities and we offer many no-cost hardware programs.

If a device fails after the warranty period, we simply charge a low replacement fee for a new device plus required labor fees if installation is required. Since our devices have a low failure rate, we cannot justify charging extended warranty/insurance fees.

This may be arranged upon sufficient notice. There is an additional charge for after-hours installation services.

Depending on the type of device, it can take as little as 2 minutes and as long as 1 hour to install the devices. Our plug in devices are the quickest for installation and our 3-wire devices take the longest.

Our devices are built to last 10-15 years.

Our core mapping solution is Google Maps. We enhance it with various other mapping solutions to increase the accuracy for features such as posted speed limit monitoring. Google Maps is one of the most accurate and up-to-date mapping systems available. We constantly add new features to our Google maps interface as they become available.

The maps are updated on the server every week. This is done automatically and requires no involvement by you.

No, all software is 100% web-based. You do not need anything special loaded on your PC to be able to view the maps.

Yes. We offer a mobile app – Goose – which can send your dispatched stops to Google Maps, Apple Maps, or Waze to navigate your drivers to their destinations.

You can pay by check, by credit card (AMEX, Visa, Mastercard, Discover) or ACH.

We have customers throughout the world and we offer the same high quality service and customer support to our customers no matter where they are located.

Due to potential liability and security reasons (for you and us), we do not offer the ability to control vehicles remotely.

Yes, integration is always possible. We offer a rich REST API and we are also pre-integrated with several software systems.

Software improvements are usually made every quarter and they are added to your system at no additional cost. We occasionally release new optional add-on modules that offer completely different functionality that may have a separate fee.

You will receive an e-mail alert and a message within FieldLogix when the event occurs. You can also review the incidents in your historical reports.

If you perform the removal and installation services yourself, you can move the devices between vehicles and there is no charge from us. If you wish to have us arrange the removal and installation services, there will be a nominal cost for the labor. You have the ability to make the required changes to the vehicle info and device assignments in the web portal.

Yes, we currently offer multiple log in capabilities. You can also restrict which features and vehicles your users can see when they log in.

The devices have built in backup batteries and will notify you if they have been unplugged.

Yes, we offer a 14 day free trial program. Learn more about our trial program here.

Yes. We offer devices that allow for 2 telematics inputs. You can connect our devices to an electronic switch to allow our system to record each time that switch is triggered.

Our devices are designed so that they don’t drain the vehicle’s battery. When the vehicle’s ignition is off, all devices go into a low power state, where they draw voltage that is equivalent to a vehicle’s in-dash radio clock.

Yes. We offer different types of required devices and wiring harnesses for all types of vehicles.

Due to security & liability reasons (both for you and us), we do not offer the ability to disable vehicles remotely.

Parts and labor for GPS devices are warrantied for the same period as your service agreement. Therefore, if you sign up for a 1 year agreement, the warranty is for 1 year, if a 2 year agreement, the warranty is for 2 years, and so on. If we arrange the installation services, we will cover the labor costs for the technician visits for warranty-covered repairs. Defective devices are either repaired or replaced.