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Think back to a time where the cable company gave you a 4-hour appointment window for a service call at your home. Chances are that you had to reschedule meetings, find someone to pick up your kids from school or make other changes to your day. This experience is very disruptive and degrades your experience with the company’s service.
You don’t have to make the same mistake with your customers!
Goose will help you reduce no-shows so you can avoid losing profit margin for jobs due to reattempts. ETA’s are now more accurate and can notify your customers when drivers are en route! Your customers get a text message, e-mail, and a link to a web page that displays the worker’s location on a map, the worker’s picture and provides them with links that they can use to text your workers if they need to communicate with them.
With Goose, your field workers can now:
Send ETA alerts to your waiting customers
Give your customers a “heads up” that your workers are on their way so they are ready for the visit.
Send a picture of your field worker
Your clients will be more comfortable when they know that the right person is showing up.
In fact, according to a study by the Aberdeen Group, organizations increase revenues by 16.4% when they improve their customer’s experience with their services. Providing ETA alerts when your workers are in route will surely improve your clients’ satisfaction with your services.
