Device Troubleshooting

If you do not observe LED’s, please check the vehicle’s power source to the device for a bad fuse. If you are hard-wiring the device, verify that the ground connection is good. If you are plugging the device into the vehicle’s OBD-II port, check the owner’s manual to determine which fuse provides power to the port and verify that it isn’t bad.

An experienced technician can run a volt meter to the OBD-II port to verify that it is receiving 12 volts of power.  Find a ground source for the negative test connection and tap the positive end of the test connection to port 16 of the OBDII port.

Green LED’s

The unit will power up as the vehicle’s ignition is turned on. The Green LED will show solid for approximately 30 seconds (there may be some brief flickers initially while the device initializes). However, after initial startup, the LED should flash in the following sequence.

Ignition on: Rapidly blinks 25 times on and off every 10 seconds. Ignition off: Slow blinks 8 times on and off every 8 seconds. After several hours of being parked, it will blink once every 3 seconds.

A properly functioning device should have a flashing green LED and no red LED’s after it is fully booted.

Troubleshooting

Red LED’s

If there is an error with the device, the red LED’s will blink in patterns of 2. The first blink tells you the area in which the device is having problems (i.e. hardware, modem, GPS, etc). The second blink provides specific error details. It will rotate through the codes if there are multiple error codes.

1 X Codes

1-1 blink pattern

Issue: Can’t connect to server

Resolution: Reach out to support@fieldlogix.com

1-2 blink pattern

Issue: Low supply voltage

Resolution: Check wiring connection and vehicle’s battery voltage to ensure that it is greater than 8 volts.

2 X Codes

2-1 blink pattern

Issue: Modem failing

Resolution: Reach out to support@fieldlogix.com to RMA unit

2-2 blink pattern

Issue: Cannot detect SIM card

Resolution: Check to ensure that SIM card is properly seated in socket. If loose, use a small piece of plastic, electrical tape or a heat glue gun to secure.

2-3 blink pattern

Issue: No cellular signal

Resolution: Move vehicle to a location with stronger cellular coverage. If not resolved, e-mail support@fieldlogix.com

2-4 blink pattern

Issue: Cannot find network

Resolution: Check to ensure that SIM card is properly seated in socket. If loose, use a small piece of plastic, electrical tape or a heat glue gun to secure. Drive vehicle to location with a stronger cellular signal.

2-5 blink pattern

Issue: Last data session failed

Resolution: May be due to a temporary wireless network outage. Drive vehicle to location with a stronger cellular signal or wait for a period of time. If not resolved within 2 hours, contact support@fieldlogix.com

2-6 blink pattern

Issue: Cannot find network

Resolution: May be due to a wireless network outage. Drive vehicle to location with a stronger cellular signal and wait for a period of time. If not resolved within 2 hours, contact support@fieldlogix.com

3 X Codes

3-1 blink pattern

Issue: GPS module malfunction

Resolution: Device must be sent back for repair. Please email support@fieldlogix.com to request an RMA.

3-2 blink pattern

Issue: GPS antenna malfunction

Resolution: Device must be sent back for repair. Please email support@fieldlogix.com to request an RMA.

3-3 blink pattern

Issue: GPS not receiving any satellite signals

Resolution: Please check device to ensure that it hasn’t fallen behind the dashboard and is obstructed by metal. Ensure that the proper side is facing upward. Ensure that vehicle is outdoors where it should have proper line of sight with the GPS satellites.

3-4 blink pattern

Issue: Receiving weak satellite signals

Resolution: Please check device to ensure that it hasn’t fallen behind the dashboard and is obstructed by metal. Ensure that the proper side is facing upward. Ensure that vehicle is outdoors where it should have proper line of sight with the GPS satellites.

3-5 blink pattern

Issue: GPS signal doesn’t have a time value

Resolution: The device’s internal clock isn’t functioning properly because it did not recieve a time value from the satellites. Reboot the device by disconnecting and reconnecting the power cable. If not resolved, email support@fieldlogix.com to request an over the air reboot of the device or an RMA if necessary.

Contact support at 888-803-0200 Option 2 or support@fieldlogix.com if you encounter any issues with the installation or the troubleshooting steps do not resolve your issue

Blue LED’s – Cellular Connectivity

The unit will power up as the vehicle’s ignition is turned on. The blue LED indicates cellular connectivity.  A normal operating device will blink once followed by a long pause. (there may be some brief flickers initially while the device initializes)

Blue LED errors will display the following blink patterns:

2 blinks and long pause

Issue: Can’t connect to server

Resolution: Reach out to support@fieldlogix.com

3 blinks and long pause

Issue: Can’t communicate with cell network

Resolution: Drive vehicle

4 blinks and long pause

Issue: Device may be defective

Resolution: Reach out to support@fieldlogix.com

6 blinks and long pause

Issue: Weak cellular connectivity

Resolution: Drive vehicle

7 blinks and long pause

Issue: SIM card is missing

Resolution: Open device & verify that SIM card is properly seated

Red LEDs – GPS Signal

The RED LED indicates GPS signal. Normal operation should display 1 red blink followed by a long pause.

Red LED errors will display the following blink patterns:

2 blinks and long pause

Issue: GPS reception is weak

Resolution: Move to an open outdoor area

4 blinks and long pause

Issue: Internal GPS not working

Resolution: Device may be defective. Reach out to support@fieldlogix.com

Contact support at 888-803-0200 Option 2 or support@fieldlogix.com if you encounter any issues with the installation or the troubleshooting steps do not resolve your issue

If you do not observe LED’s, please check the vehicle’s power source to the device for a bad fuse. If you are hard-wiring the device, verify that the ground connection is good. If you are plugging the device into the vehicle’s OBD-II port, check the owner’s manual to determine which fuse provides power to the port and verify that it isn’t blown.

An experienced technician can run a volt meter to the OBD-II port to verify that it is receiving 12 volts of power.  Find a ground source for the negative test connection and tap the positive end of the test connection to port 16 of the OBDII port.

Green LED’s

The unit will power up as the vehicle’s ignition is turned on. It may take 30 to 60 seconds for the device to complete its initial boot up sequence before the LED’s display.

Regular green blinks indicate that the device is working normally.

Rapid green blinks indicate that the device is working normally and its internal backup battery is charging.

A properly functioning device should have a flashing green LED and no red LED’s after it is fully booted.

Troubleshooting

Red LED’s

If there is an error with the device, the red LED’s will blink.

Red Blink Patterns:

Single red blink pattern

Issue: Poor cellular signal

Resolution: Reposition the device to ensure that it is not obstructed by metal. Move the vehicle to a different location that may have a stronger cellular signal.

Double red blink pattern

Issue: Cannot connect to cellular network

Resolution: Reposition the device to ensure that it is not obstructed by metal. Move vehicle to a different location that may have a stronger cellular signal. Email support@fieldlogix.com to check with the wireless carrier to confirm that the device’s SIM card is active.

Three red blink pattern

Issue: GPS Error

Resolution: Perform hard reboot of device by removing device from power for 24 hours to deplete the backup battery, then plug back into vehicle.

Five red blink pattern

Issue: Cellular modem error

Resolution: Perform hard reboot of device by removing device from power for 24 hours to deplete the backup battery, then plug back into vehicle. Reach out to support@fieldlogix.com to attempt over the air programming updates.

Solid red pattern

Issue: No external power source

Resolution: The internal backup battery is nearly depleted and the device is not plugged into external power.  Try device in a different vehicle to determine if the power issue is specific to the original vehicle.  Otherwise, check the vehicle’s OBDII or 9Pin port to confirm that power is being delivered to the power pin.

If the above steps do not resolve your issue, record a video of the device’s LED’s with your cell phone and email it to support@fieldlogix.com.  Alternatively, you can contact support at 888-803-0200 Option 2.