He started this business 11 years ago and grew primarily through word of mouth from happy customers who appreciated the outstanding customer service they received. With growth came new hires and it was clear that many of his employees were not showing their customers the same great service.
The most jarring review he read was about…
…a serviceman showing up 5 hours late to a job and leaving after 5 minutes without solving the customers problem!
According to a study by the Aberdeen Group, organizations increase revenues by 16.4% when they improve their customer’s experience with their services. Providing ETA alerts when your workers are in route will surely improve your clients’ satisfaction with your services.
With Goose, your field workers can now:
Send ETA alerts to your waiting customers
Give your customers a “heads up” that your workers are on their way so they are ready for the visit.
Send a picture of your field worker
Your clients will be more comfortable when they know that the right person is showing up.
“Our customers get to know where the driver is and can anticipate the delivery.” – Ling Wollenschlaeger @ Pittsburg Fresh