Why FieldLogix is Different

Innovation

All of our innovations come from direct input from our clients.  Because of this feedback, we were the first in our industry to introduce several innovative capabilities.

These “firsts” include:

– The first to incorporate Artificial Intelligence technology with our Crash Risk report in 2021
– The first to offer a mobile time clock in 2018
– The first to focus on your customers’ experience with our ETA alerts in 2017
– The first to provide a mobile dispatching app with our Goose app in 2016
– The first to adopt wearable technology with our Apple Watch app in 2015
– The first to monitor driver behavior with our fuel efficiency scorecard in 2009

We have been recognized for our innovation with several awards by our industry peers.

Customer service

Since our founding in 2002, we decided to place a major emphasis on our customers’ experience with our services. We started during the days when software providers barely made an effort to provide customer support and we wanted to set ourselves apart by implementing processes that ensure that our clients are well taken care of.

We’ve implemented a very responsive support process. Our clients can reach out to us through multiple methods and we use a support ticket system to ensure that issues are managed and resolved in a timely manner. We survey our clients after tickets are closed to ensure that they are satisfied with our responsiveness, professionalism, knowledge, and the resolution. Our support team is paid a bonus based on the results of these surveys. We also take a proactive approach by assigning account managers to our clients and having them check in regularly.

We have been an A+ member of the Better Business Bureau since 2003 and have received a 97% customer support satisfaction score by Dunn & Bradstreet because of our support process.